Order Information

Where can I sample Design In Scent fragrances?

All of our Eau de Parfum and Ambience Mists as available to purchase as samples. Want to meet us in person and try our fragrances? Email us at wedding@designinscent.com to find out what events we are planning to be at in the upcoming months.

Where can I buy Design In Scent products?

We currently only retail online at www.designinscentweddings.com.

Do you accept international orders?

At present we only ship within the UK, but we are looking into expanding internationally so keep checking back for updates. If you sign up to our Scent Notes newsletter, this will keep you informed about any such developments.

What type of payment do you accept?

We accept payment by all major credit and debit cards. Alternatively you are able able to pay via your Paypal account.

When is payment taken?

Payment is taken upon acceptance of your order. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Delivery Information

How much is delivery and how long will it take?

Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays). At present we only deliver to UK mainland addresses on a 3 – 5 working day standard service. Engraved and personalised products take 1-2 weeks plus 3 – 5 working days for delivery, depending on the product and our current lead times. For pricing please see our Delivery page.

What should I do if my order is late?

If your order has not arrived in the specified time period as detailed in your order confirmation, please contact us on +44 (0) 20 8191 7075, Monday to Friday 9am – 5pm, and we will be happy to investigate for you.

What if my product arrives damaged?

In the event that a faulty or damaged product is delivered to you, please include a photograph of the defect in an email to us at studio@designinscentweddings.com within 48 hours of delivery of the product to you.

How do I return or exchange an item?

We hope that you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange any of your order, please contact us at studio@designinscentweddings.com or telephone us on +44 (0)20 8191 7075 (open Monday to Friday 9am – 5pm). Purchased products can be returned or exchanged within 14 days of purchase, provided that the items are un-opened and in their original packaging, and comply with our Returns Policy.

Product Information

Where are your products made?

We’re very proud to say that most of the products in our Wedding Collection are beautifully British-made. Our perfumes and ambience fragrances are blended in London; our candles are hand-poured in Herefordshire; our signature white wedding boxes are handmade in Worcestershire; and our products are packaged to order with love here in London. Our beautiful ballotins are handmade in Paris and our signature white wedding pouches hail from Milan. The fragrances in the Wedding Collection are all eau de parfum and contain a high concentration of truly exquisite natural fragrance oils.

Are your fragrances suitable for sensitive skin?

All of our fragrances have been thoroughly tested in accordance with EU laws and regulations, but as with any scented product, we advise that you carefully test a fragrance on a small area of the skin before use to ensure it doesn’t invoke a skin reaction.

Are your products vegan?

Yes! Our founder, Gemma Hopkins, is vegan. None of our products or raw materials are tested on animals and our fragrances do not contain any ingredients derived from animals.

Are your products natural?

Our fragrances have a high concentration of exquisite natural fragrance oils sustainably sourced from around the world. Where, however, using natural ingredients would cause harm to either animals or the environment, we opt instead to use nature identicals, which mimic the molecular structure of natural fragrance oils to create a very similar fragrance profile. Our candles are hand poured using a blend of vegetable and mineral wax and have natural cotton wicks. We have chosen to use paper shred for our packaging as opposed to plastic bubble wrap and encourage customers to recycle our packaging and glassware when finished with. You’re welcome to return your candle containers for re-fills at a lower cost.

What is an ambience mist?

Our ambience mists have many wonderful uses! They can be used to scent the air, whether at home or in your wedding venue. They can also be used to scent invitations, day stationery, confetti and linen. Take care when scenting paper and card and be sure to spray at least 15cm away from the item to ensure no staining. We cannot be held responsible in the event of this happening.

What is a ballotin?

Our ballotins our gorgeous ivory, linen pouches tied with ribbon that contain beads scented with each our our Union fragrances. Perfect for popping in drawers, wardrobes and cars and ideal when coupled with calligraphy name tags as place settings and escort cards.

Fragrance Information

What are top, middle, and base notes?

All fragrances are blends of ingredients that evaporate at different rates. The top notes are those ingredients that evaporate soon after application to the skin and give the first burst of freshness. The middle or heart notes which evaporate less quickly usually represent the main character of the fragrance and can last for up to four or five hours depending on the fragrance type. The base notes can last many hours and can also modify the behaviour of the more volatile top note ingredients.

Why is an eau de perfum more expensive than an eau de toilette?

An eau de parfum contains a greater percentage of fragrance oils than an eau de toilette, hence it is more expensive. However, because the higher level of fragrance oil in the eau de parfum gives a stronger fragrance effect you do not need to use as much of it if you want to obtain the same effect as an eau de toilette. All of our eau de parfum is blended at a concentration of 15%.

What is a Fragrance Journey™?

A Fragrance Journey™ is what we call it when you weave different elements of fragrance together, in this case throughout you engagement, on your wedding day and long into your marriage, to build a story of memory and feeling. This includes fragrances that you can wear, scent your venue with and gift to guests.

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